Effective Date: October 04, 2026
Saint Louis Floors LLC d/b/a St Louis Wood Floors (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, https://www.stlwoodfloors.com.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, request services, or communicate with us.
INFORMATION WE COLLECT
We may collect personal information including, but not limited to:
• Name
• Phone number
• Email address
• Service address
• Appointment details
• Information submitted through contact forms
• Communication preferences
We may also automatically collect certain technical information through cookies and tracking technologies, including:
• IP address
• Browser type
• Device information
• Website usage behavior
• Referral sources
HOW WE USE YOUR INFORMATION
We use your information to:
• Respond to inquiries
• Provide estimates and flooring services
• Schedule appointments
• Send updates and service-related communications
• Improve our website and customer experience
• Send marketing or promotional communications when consent is provided
• Analyze website traffic and advertising performance
SMS COMMUNICATIONS
Saint Louis Floors LLC d/b/a St Louis Wood Floors respects your communication preferences and sends SMS messages only when appropriate consent has been obtained.
SMS Consent Collection
When submitting a form through our website, visitors may separately choose to receive:
Customer Care SMS: Messages related to quote requests, estimate follow-ups, appointments, scheduling, service updates, and customer support.
Marketing SMS: Promotional messages, special offers, and marketing communications about our hardwood flooring services.
Each SMS category has a separate, optional checkbox that is unchecked by default.
Providing a phone number or submitting a website form does not automatically constitute consent to receive SMS messages.
Message Frequency and Charges
Message frequency varies. Message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message.
For assistance, reply HELP or contact us at [email protected] or 314-271-1444.
Consent to receive SMS messages is not a condition of purchase.
SMS Data Privacy and Protection
We use customer relationship management (CRM) and messaging service providers to manage and deliver authorized communications on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Authorized service providers may process SMS-related information solely as necessary to deliver messaging services on our behalf, subject to appropriate privacy and security protections.
We do not sell or rent SMS consent information.
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal and recordkeeping requirements.
EMAIL COMMUNICATIONS
If you provide your email address, we may send you service-related emails, appointment confirmations, updates, or occasional promotional communications.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, Google Analytics, Meta Pixel, and similar tracking technologies to:
• Understand website usage
• Improve website functionality
• Measure marketing effectiveness
• Deliver relevant advertisements
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
SHARING OF INFORMATION
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers that help us operate our business, including:
• Website hosting providers
• CRM and communication platforms
• Advertising and analytics providers
• Scheduling and automation tools
These providers are only permitted to use information as necessary to provide services on our behalf.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
CHILDREN’S PRIVACY
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
YOUR RIGHTS AND CHOICES
You may contact us at any time to:
• Request access to your information
• Update or correct your information
• Request deletion of your information
• Opt out of marketing communications
CONTACT INFORMATION
Saint Louis Floors LLC d/b/a St Louis Wood Floors
St. Louis County, Missouri, USA
Phone: 314-271-1444
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
